A Video Recorded Interview To Look At Skills Social Work Essay

I was asked to finish a picture interview to pattern my interviewing accomplishments and analyze my ability to make so efficaciously. In this essay, I will foreground my strengths and failings, and place any future acquisition demands I wish to develop. It is critical for societal workers to carry on successful and ethical interviews in their profession, it is hence critical that I understand the values and techniques used, so that I myself can finish a profitable interview in the hereafter.

First, I considered practicalities, such as locale and environment, where I tried to make an ambiance where the client felt comfy. I tried to non consciously restlessness or deflect the client ( by playing with my hair/hands ) and tried to avoid any invasions ( no 1 knocked at the door ) which could interrupt the client ‘s concentration or impact her temper. I besides ensured that we had complete privateness throughout the interview, as this would do the client more comfy and willing to portion information.

The on the job confederation, outlined by Koprowska ( 2005 ) , indicates that a more successful interview will take topographic point when the interviewer is understanding, attentive and respectful. I believe I demonstrated all these qualities, but my strongest property was demoing the client regard. I did this by listening attentively, demonstrated by appropriate oculus regard ( Egan, 2010 ) and nodding ( Koprowska, 2005 ) , which suggested involvement and encouragement ( Mehrabian, 1972 ) . I sometimes used vocal prompts, such as “ yes yes ” , which besides encourages the client to go on speaking, but do non move as breaks to her speech production ( Koprowska, 2005 ) .

Another manner in which I conveyed regard was by being gracious, which is highlight by the GCSS Code of Practice. I was polite and demonstrated good manners, but besides communicated nucleus values of societal work such as anti-oppressive pattern ( by recognizing the singularity of the client – Thompson, 2006 ) and following a person-centred attack ( by seting the client ‘s demands foremost ) , which in bend highlighted my regard to the client ‘s worth and self-respect ( Koprowska, 2005 ) .

I besides delivered the interview in conformity with the GSCC Code of Practice by being clear and concise – I used direct, simple linguistic communication and kept the conversation on the topic at manus and directed at the cardinal issues.

I used both unfastened and closed inquiries in the interview as I wished to derive factual information from the client ( Koprowska, 2005 ) , but I chiefly used unfastened inquiries as I wanted to “ arouse more expansive replies ” ( p 83 ) .

I besides demonstrated usage of a inquisitory inquiry so that the client would lucubrate on one of her replies. Edenborough ( 2002 ) recognises that a examining inquiry can be used to derive farther information but it has been suggested that excessively many examining inquiries can do the client feel as though she is being interrogated. Therefore, I did non utilize many. However, they were non necessary as the client was rather articulate in her replies.

Tone of voice and gait of address is another of import facet of verbal communicating, particularly when working with visually impaired service users ( Koprowska, 2005 ) . I believe my tone of voice varied suitably in the interview, but I was non cognizant of the gait of my address. However, I can remember from my shadowing experience, that the societal worker spoke easy and allowed little silences between inquiries to guarantee that the service user had finished speaking and giving their replies. I believe this to be a really valuable accomplishment to hold when working with visually impaired service users.

Walmsley ( 1994 ) studies that while merely 7 % of words and 38 % of voice leads to communicating, a bulk of 55 % of communicating is due to gestures and look, and Argyle ‘s ( 1975 ) research suggested that a individual ‘s physical gestures and their manner of sitting can state us much about that individual. It is hence critical to utilize non-verbal communicating in societal work interviews. I sat back in my chair and faced the client forthrightly to show a relaxed, open atmosphere to make a sense of engagement with the client ( Egan, 2010 ) . My facial look was impersonal with occasional smilings, but it was non deflecting as Egan ( 2010 ) points out that this can make a tense and uncomfortable environment. Being natural helps set the client at easiness ( Egan, 2010 ) . I demonstrated a natural character by express joying with the client when she made a humourous remark. This showed empathy and hopefully added to the resonance edifice relationship.

However, this is the extent of my non-verbal communicating and an country that should be improved to include non-vocal prompts and gestures. This will help the client to understand and formalize the verbal conversation I am pass oning ( Koprowska, 2005 ) .

Another restriction in my interview accomplishments is that I did non reflect or summarize at the terminal of the interview. Edenborough ( 2002 ) names the reflecting inquiry, which is the ability to reflect back on the client ‘s replies, which is something I did non see. Neither did I paraphrasis, which “ cheques out understanding ” ( Koprowska, 2005, p87 ) . In add-on, I did non stop the interview good. I did non reason or summarize, which Koprowska ( 2005 ) identifies as being of import to “ roll up up and hold cardinal points ” ( p87 ) . Although, I courteously thanked the client for go toing the interview, I demonstrated a really hapless stoping to the interview which should be improved.

Not merely did I non stop the interview good, I did non peculiarly get down it good either. In the engage and explicate stage of the interview, I said “ hullo ” and informed the client that I would be inquiring her some inquiries, but I did non lucubrate, did non present myself or look into the client ‘s understanding about the intent of the interview. This may hold jeopardised our relationship and rapport-building. Fortunately in this instance, I believe that this did non impact the conversation and there was unfastened and free communicating between myself and the client.

To reason, I believe I demonstrated some strong qualities and abilities throughout the interview ( for illustration, demoing regard ) , but there are many facets which I need to better on, such as summarizing and non-verbal communicating. Although I attempted to make a friendly and relaxed environment, the interview appeared to be rather structured and forced, but this may hold been because the interview was being recorded and assessed. However, this was my first interview that I have conducted and my nervousnesss may hold caused this little inconsiderateness. Undertaking contemplation upon the interview has highlighted the importance of readying and planning needed for a successful interview and how this procedure with basically assist me to develop a more confident attack in future societal work pattern.

Argyle, M. ( 1975 ) . Bodily communicating. Methuen: London, UK

Edenborough, R. ( 2002 ) . Effective interviewing: A enchiridion of accomplishments and techniques. Kogan Page Ltd: London, UK

Egan, G. ( 2010 ) . The skilled helped: A problem-management and opportunity-development attack to assisting. Brooks/Cole, Cengage Learning: Belmont, CA, USA

Koprowska, J. ( 2005 ) . Transforming societal work pattern: Communication and interpersonal accomplishments in societal work. Learning Matters Ltd: Exerter, UK

Mehrabian, A. ( 1972 ) . Non-verbal communicating. Aldine Atherton: Chicago, USA

Thompson, N. ( 2006 ) . Anti-discriminatory pattern. ( 4th Eds ) . Palgrave Macmillan: Hampshire, UK

Walmsley, H. ( 1994 ) . Reding techniques for directors. Kogan Page: London, UK



The administration in which my shadowing chance took topographic point was the ocular damage squad ( VIT ) in Rotherham. I shadowed the lone societal worker in the squad for one twenty-four hours.

When people are sing sight jobs, they are referred to an eye doctor by their GP or optician, where they are either registered as badly sight impaired or sight impaired. If consent is given, their information is passed on to the societal services, where the VIT will reach them to set up a place visit. I had the chance to help SW* on two of these initial place visits.

The VIT offers a person-centred appraisal of the attention needs of people with a ocular damage and provides specialist equipment and independency preparation in mobility, communicating and day-to-day life accomplishments.

Information about some of the resources available to service users was made evident by the SW during an initial place visit which I was able to detect.

Debbie* was a widow in her 50s who had late been registered as sight impaired. This was the first visit SW made to Debbie, and SW was interested in happening out what Debbie ‘s strengths and demands were. Debbie was rather articulate in explicating where she needed aid and excess support. For illustration, she explained that the lighting in her sofa and sleeping room was non bright plenty for her to see, so SW explained that she would intercede with the council to suit brighter visible radiations. Debbie besides expressed that she had problem reading, and was going bored of watching telecasting all of the clip, so SW recommended the speaking newspaper and audio books, which Debbie was rather interested in. Debbie explained that she often visited a local resource Centre to prosecute in activities and would be interested in other groups she could go to. Debbie lived in an aged vicinity and found this quite isolating, and stated that she merely had one regular friend. Debbie stated that she had antecedently been prescribed with anti-depressants, at this point SW advised Debbie to seek medical advice from her GP as it appeared that her isolation may be impacting on her emotional well-being.

On contemplation I feel that the SW was able to look into this farther by efficaciously inquiring examining inquiries ( see Edenborough, 2002 ) . This communicating accomplishment is extremely of import for SW as verbal communicating is critical in this country of societal work, as non-verbal communicating may be lost on the visually impaired service users. Deriving more information allowed SW to place appropriate intercession ( GP advice ) as she was actively analysing/processing the information being given. This type of thought is closely linked to reflective pattern ( see Fook & A ; Gardner, 2007 ) . When SW asked for my ideas, I was besides able to reflect on the state of affairs and place that although Debbie presented with low self-prides and assurance, she appeared to be motivated by desiring to go more involved in community based resources/activities and therefore a good method of intercession would be to promote and back up her to entree this..

Below is what I would see to be an of import quotation mark from the ‘Person-Centred Support: What Service Users and Practitioners Say ‘ ( 2008 ) study:

“ An thought which came from service users themselves will merely be realised if persons are empowered to play their full portion, non merely in finding their ain lives but besides in the transmutation of public services ” ( p1 ) .

‘Person-Centred Support: A Guide for Service Users ‘ ( 2008 ) identifies eight of import facets of person-centred support. These included pick and control, listening and information. SW listened intensively to Debbie and was able to pick up concealed feelings behind what Debbie said. SW besides gave Debbie plentifulness of information about available resources and services, which allowed Debbie to hold control and do picks about what kind of services she would wish. Allowing service users to do their ain picks is besides written in the GSCC Code of Practice ( 1.3 ) and encourages anti-oppressive pattern ( AOP ) .

Dominelli ( 2002 ) states that in order for a practician to prosecute in AOP, they must “ gestate their relationships with clients and travel off from favoring their ain expert cognition while devaluating those of the people with whom they work ” ( p34 ) . Basically, this means that the societal worker and service user should work in partnership, where they negotiate with one another to put and accomplish ends and aims ( page 36 ) . This empowers the service user and creates a person-centred attack. It was apparent that SW adopted a individual centred attack and was besides able to sympathize with the service user as she besides had a ocular damage and is besides herself a service user.

SW demonstrated her cognition of subdivision 5 of the National Occupational Standards ( NOS ) . She had in-depth cognition of the services available and of direct payments. During my shadowing chance, we discussed relevant statute law and SW reminded me that the VIT work within the legislative act of the Disability Discrimination Act ( DDA – 1995, 2005 ) and NHS and Community Care Act ( 1990 ) .

SW demonstrated many accomplishments and values, which are outlined by the Code of Practice. For illustration, SW promoted Debbie ‘s independency by helping her to understand her rights ( 3.1 ) and promoted her involvements by handling her as an equal ( 1.4 ) , which is besides in conformity with the DDA. SW worked in conformity with the NOS by exerting good pattern and reaching Debbie after she was referred to the VIT ( 2G ) and by set uping a formal initial appraisal to measure Debbie ‘s demands ( 2H ) , which is besides in conformity with the NHS and Community Care Act.

Prior to my shadowing chance, I was worried as to whether I would be able to follow all the regulations and processs set out by the Code of Practice and NOS one time in the universe of societal work, but after detecting SW I was assured that cognition and accomplishments would come with pattern and clip. I was already familiar with some of the theoretical positions and statute law behind SW ‘s work and believe finishing any extroverted arrangement will let me farther chances to use theory to pattern and to place appropriate methods of intercession in different societal work scenes.

*False names have been used to esteem the confidentiality of the societal worker and service user.

Disability Discrimination Act ( 1995, 2005 )

Dominelli, L. ( 2002 ) . Anti-oppressive societal work theory and pattern. Palgrave Macmillan: Hampshire, UK

Edenborough, R. ( 2002 ) . Effective interviewing: A enchiridion of accomplishments and techniques. Kogan Page Ltd, London

Fook, J. & A ; Gardner, F. ( 2007 ) . Rehearsing critical contemplation: A resource enchiridion. McGraw-Hill Companies: Berkshire, UK

General Social Care Council Code of Practice for Social Care Workers ( 2004 )

National Occupational Standards for Social Work ( 2002 )

National Health Service and Community Care Act ( 1990 )

Person Centred Support: A Guide for Service Users ( 2008 ) – Joseph Roundtree Foundation

Person Centred Support: What Service Users and Practitioners Say ( 2008 ) – Joseph Roundtree Foundation



During the past five months, I have gained a broad theoretical/knowledge base of societal work rules and had the chance to use this to some practical pattern experiences ( interview and shadowing ) . Reflecting on these experiences has helped me to place some key countries which I feel may necessitate to be improved in order to develop my acquisition, and are highlighted within the organic structure of this study.

Writing appraisals and studies has been recognised as nucleus accomplishments in societal work pattern. Therefore, it is indispensable that I am capable of roll uping and showing information in the signifier of an assessment/report, particularly as my arrangement is with a Youth Offending Team and I will be required to compose coherent studies for other professional organic structures that can supply accurate penetration of service user experiences and demands that are backed up by relevant theory and cognition. From finishing the ICT assignment, I have gained cognition on how to arrange Word paperss and hunt for information on the cyberspace, which will be extremely utile when it comes to composing a study. Although I possess these basic accomplishments, larning how to finish a successful assessment/report within legislative and policy models is a major country for development, as this will play a big function in my arrangement.

A major acquisition end for my following academic twelvemonth is that of brooding thought and composing. Before get downing this class, I had non completed a brooding history of composing. Rather, I had merely completed experimental studies and critical essays. Even though my accomplishments in brooding authorship are bettering, I still find this rather hard.

I besides need to better my ability to critically reflect upon my work. Giddens ( 1991 ) high spots that I will hold to “ invariably adapt to altering conditions ” ( cited in Fook & A ; Gardner, 2007, p10 ) in the universe of work, and critical contemplation will let me to ‘stand back ‘ to analyze the issue and pull off it more efficaciously, which in bend will move as a procedure for me to larn and develop my professional pattern ( Fook & A ; Gardner, 2007 ) .

In order to critically reflect back on my pattern, I must foremost larn how to efficaciously use theory to pattern. I must utilize a theoretical model to inform my determinations when on my arrangement, and so utilize formal and informal cognition beginnings to steer my pattern ( Oko, 2008 ) .

The GSCC Code of Practice clearly points out that a societal worker “ must endeavor to set up and keep the trust and assurance of service users ” ( p14 ) . This is critical to organize a healthy professional relationship between the societal worker and the service user. Service users may be vulnerable and susceptible to favoritism or unfair intervention ; hence, the societal worker must non mistreat the service user ‘s trust or show oppressive pattern, but alternatively be honest and trusty ( 2.1 ) , communicate in a straightforward manner ( 2.2 ) and respect confidential information ( 2.3 ) . I believe two of the most of import facets highlighted by the Code of Practice is that the societal worker should be dependable and reliable ( 2.4 ) and should honor work understandings and agreements ( 2.5 ) . Service users, who can sometimes experience lost and helpless, rely on their societal worker to supply services and support to assist them take an independent life as possible, but if the societal worker can non perpetrate to hold meetings or agreed programs ( Koprowska, 2005, remarks on the importance of promptness ) , the service user ‘s trust and assurance in the societal worker and societal attention services will decrease. Social workers should be sensitive to the demands and experiences of service users and should move suitably. I aim to develop my accomplishments in understanding the experiences of service users and IDENTIFYING their demands, as this information and cognition will let me to aim specific possible job countries and bring forth more focussed support and services.

A manner I have been able to show my ability to place a service user ‘s demand is when I visited Debbie* during my shadowing chance. Debbie had sight jobs, and the purpose of the visit was to measure any specific countries that she may necessitate help/SUPPORT with. Later, when discussing/reflecting with the societal worker I was shadowing, I was able to place that although Debbie needed practical sight-related aid, ( e.g. brighter visible radiations in her sofa ) , she besides appeared to be isolated/depressed and have low self-esteem. I discussed/considered assorted group activities and societal groups that may assist Debbie to get the better of her solitariness and hike her assurance in herself. These were discussed with Debbie, to guarantee a person-centred attack was taken and allowed her pick and control. Adopting this attack basically lends support to the rules of anti-oppressive pattern ( Thompson, 2006 ) .

Another manner in which I believe I have demonstrated sensitiveness towards service users was in my picture interview. Although this was non conducted with a service user, this picture analysis enabled me to reflect back on my public presentation, where I realised I showed great regard towards the client. This is a accomplishment I will reassign when rehearsing societal work.

Although I believe to hold some shown some strengths in my interview appraisal and shadowing experience, oppugning my techniques has helped me to see countries on which I need to better. I acknowledge that my reflecting and summarizing in the interview was weak and is an country I decidedly need to work on. I must make this to guarantee that the client understands the information which was referred to and understands any ends, purposes or aims ( Koprowska, 2005 ) .

I learned from both experiences that effectual communicating is of critical importance when working with service users and must be a two manner procedure that values the input of service users. Reflecting on my shadowing experience and working with clients who experience sight damages is a good illustration of how communicating is cardinal, particularly verbal communicating, as non-verbal communicating and the client ‘s ability to construe organic structure linguistic communication may be lost on them ( Koprowska, 2005 ) .

As a societal work pupil I need to develop on all of these accomplishments during my arrangement and to construct on my academic acquisition to come on professionally. In add-on, I need to increase my assurance and ability to use this to societal work pattern and intercession. I acknowledge that uninterrupted contemplation of my acquisition demands is traveling to be critical to guarantee that I become a competent societal worker. One who can successfully reassign these learned accomplishments and attributes to different societal work scenes and to different service user groups to guarantee that the best possible attention and support is provided.

*False names have been used to esteem the confidentiality of the service user

General Social Care Council Code of Practice for Social Care Workers ( 2004 )

Giddens, A. ( 1991 ) . Modernity and self-identity. Civil order: Cambridge, UK

Koprowska, J. ( 2005 ) . Transforming societal work pattern: Communication and interpersonal accomplishments in societal work. Learning Matters Ltd: Exerter, UK

Oko, J. ( 2008 ) . Transforming societal work pattern: Understanding and utilizing societal work theory. Learning Matters Ltd: Exeter, UK

Thompson, N. ( 2006 ) . Anti-discriminatory pattern. ( 4th Eds ) . Palgrave Macmillan: Hampshire, UK

Fook, J. & A ; Gardner, F. ( 2007 ) . Rehearsing critical contemplation: A resource enchiridion. McGraw-Hill Companies: Berkshire, UK

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